12 Elements That Make Great Service Possible

 


There are 12 elements that make great service possible. None of which have ever been taught in school.

  1. Establishing and maintaining a positive attitude;

  2. Establishing and achieving goals;

  3. Understanding yourself, your co-workers and your customer;

  4. Having pride in yourself, your company and what you do;

  5. Taking responsibility for your actions, what happens to you, and the success of your company;

  6. Listening with the intent to understand;

  7. Communicating to be understood;

  8. Embracing change as a natural progression of things and of life;

  9. Establishing, building and maintaining relationships;

  10. Gaining the ability to make effective decisions (which means taking risks);

  11. Learning to serve others in a memorable way, and,

  12. Working as a team to make everyone more productive.

In order to serve—you must be prepared to serve. How important are each of these subjects in your success? Have you ever taken a course in any of these subjects?

 

Jeffrey Gitomer

Author of The Sales Bible, Knock Your Socks Off Selling and Customer Satisfaction is Worthless Customer Loyalty is Priceless

Your Success Store

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